Privacy Policy

Last updated: Aug 2026

This Privacy Policy explains how Alanya Can Dialysis Centre collects, uses, stores and protects personal data through this website, contact forms, email, WhatsApp and related communication channels.

The data controller is:

Nefrobilim Özel Sağlık ve Diyaliz Hizmetleri Medikal Tur. İnş. Oto Kir. San. Tic. Ltd. Şti.
Sugözü Mah. Keykubat Bulv. Vip Evleri No:17/A
Alanya / Antalya, Türkiye
Email: info@alanyacandialysis.com

Personal Data We May Collect

Depending on how you contact us, we may collect the following categories of personal data:

Identification information: first name, last name
Contact information: email address, phone number, country
Travel information: planned travel dates, arrival details, stay preferences
Communication information: messages sent through the website, email, phone or WhatsApp
Treatment planning information: dialysis schedule, treatment needs and planning notes shared by the patient
Medical documents: epicrisis report, hepatitis results and other medical documents that may be requested for clinical evaluation
Technical information: IP address, browser type, device information, cookie preferences and website usage data
Marketing preferences: communication consent status, newsletter or promotional communication preferences, where applicable

We do not request medical documents directly through the website contact form. Medical documents may be shared later through WhatsApp or email, depending on the patient’s preferred communication channel and planning process.

How We Collect Personal Data

We may collect personal data through:

Website contact forms
Email communication
Phone calls
WhatsApp Business communication
Patient coordination process
Cookie and website analytics tools
Administrative and medical planning records
Third-party tools used for website hosting, communication, analytics or patient coordination

Purposes of Processing Personal Data

We may process personal data for the following purposes:

Responding to patient enquiries
Checking treatment availability
Planning hemodialysis sessions
Reviewing basic medical documents before arrival
Coordinating international patient communication
Checking coverage or insurance-related information before planning continues
Coordinating accommodation support where applicable
Coordinating transfer support for treatment days
Managing patient communication by email, phone or WhatsApp
Meeting legal, medical and administrative obligations
Improving website functionality and user experience
Running analytics and advertising activities, where consent is provided
Sending informational or promotional communications, where consent is provided

Health Data

Health-related information and medical documents are considered sensitive personal data.

Such data is processed only where necessary for medical evaluation, treatment planning, healthcare service provision, legal obligations or with the patient’s explicit consent where required.

Access to health data is limited to authorized persons and relevant healthcare professionals who need the information for treatment planning and patient coordination.

Sharing of Personal Data

Depending on the patient’s request and the tools used, personal data may be shared with:

Authorized healthcare professionals
Doctors and medical staff
Laboratories
Hospitals or emergency medical providers, where necessary
Insurance institutions or coverage-related parties, where applicable
Accommodation or site management providers, where necessary for stay coordination
Transfer operation staff and authorized personnel
Translation support providers
Accounting and legal advisors
Website, hosting and software service providers
Email and communication service providers
WhatsApp Business and related communication tools
Analytics and advertising platforms, where consent is provided
HealthTürkiye portal or Ministry of Health systems, where required by law
Public authorities, where legally required

We may use tools such as Wix, Google Analytics, Google Tag Manager, Google Workspace, Meta Pixel, Google Ads, WhatsApp Business, Google Sheets, Notion, CRM tools, Mailchimp or similar communication and coordination tools, depending on operational needs.

Only the necessary data is shared for the relevant purpose.

International Data Transfers

Some digital service providers used for website hosting, analytics, communication, advertising, email or cloud storage may store or process data outside Türkiye.

Where personal data is transferred abroad, such transfer is carried out in accordance with applicable data protection laws and, where required, based on explicit consent, appropriate safeguards or other lawful transfer mechanisms.

Marketing Communications

If you give separate consent, we may contact you by email, phone, or WhatsApp for informational, promotional, or follow-up communications.

Marketing consent is optional. You may withdraw your consent or opt out of such communications at any time by contacting us at info@alanyacandialysis.com.

Treatment coordination messages and administrative communications related to your request may still be sent where necessary to respond to your enquiry or manage your planning process.

Cookies and Tracking Technologies

This website uses cookies and similar technologies.

Strictly necessary cookies are used for the website to function properly. Analytics, advertising and remarketing cookies are used only where consent is provided.

For more information, please see our Cookie Policy.

Data Retention

Personal data is kept only for as long as necessary for the purposes described in this Privacy Policy, including treatment planning, patient coordination, legal obligations, medical record requirements, accounting obligations, dispute resolution and regulatory compliance.

When data is no longer required, it is deleted, destroyed or anonymized in accordance with applicable law.

Data Security

We take administrative and technical measures to protect personal data against unauthorized access, loss, misuse, alteration or disclosure.

However, no digital communication method is completely risk-free. Patients should avoid sending unnecessary medical information and should only share documents requested for the planning process.

Your Rights

Under applicable data protection laws, you may have the right to:

Learn whether your personal data is processed
Request information about processing
Learn the purpose of processing and whether data is used in line with that purpose
Know the third parties to whom data is transferred
Request correction of incomplete or inaccurate data
Request deletion or destruction of data where legally possible
Object to certain processing activities
Withdraw consent where processing is based on consent
Request information regarding your rights under applicable law

You may contact us at:

info@alanyacandialysis.com